HELP CENTER

You asked, we answered

Shipping Policy

We offer reliable and efficient shipping services to ensure that your order reaches you in a timely manner. Below are the details of our shipping policy:

Processing Time: All orders are processed within 1-2 business days. Please allow extra time for weekends or holidays.
Shipping Methods: We offer standard and expedited shipping options. Shipping charges are calculated at checkout based on your location and the size of the order.
Shipping Times: Delivery times vary depending on your location. Generally, standard shipping takes 5-7 business days, while expedited shipping typically arrives within 2-3 business days.
International Shipping: We offer international shipping to select countries. International shipping times and fees will vary depending on your location.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

Return Policy

We want you to love your purchase, but if for any reason you’re not completely satisfied, we accept returns under the following conditions:

Return Window: Returns are accepted within 30 days of receiving your order.
Condition: Items must be unused, unworn, and in the original condition with tags still attached.
Non-Returnable Items: Certain items, such as intimate wear or personalized products, are non-returnable.
Return Process: To initiate a return, please contact us at info@iridelinen.com with your order number. We will provide you with a return authorization and instructions.
Refunds: Once your return is received and inspected, we will notify you. If approved, a refund will be processed to your original payment method within 7-10 business days.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Exchanges

If you'd like to exchange an item, please follow the same process as for returns. Upon approval, we will ship the new item to you at no extra cost (subject to product availability).

How should I wash linen to keep it looking its best?

Always try to wash your linen garments on your machine’s gentle cycle to help protect it’s natural fibre.

If your washing machine allows water level selection, opt for the maximum level available for the best results.

Proper care ensures your linen stays fresh and beautiful for longer.

In what temperature should I wash linen to maintain its quality?

Washing linen in lukewarm water is ideal for preserving its quality. We suggest a temperature of 40 degrees as it effectively removes dirt, natural body oils, and any lingering detergent residues.

If your items are still fresh and in good condition, a 30-degree wash can also be used.

Do I need to Iron Linen Bedding?

There is no need to iron linen garments. In fact, we love the inherent natural creases that give linen its drapey, relaxed, soft feel. However, if your bedding has become too wrinkly for your liking, feel free to iron, but do so while the fabric is still damp. Use a medium-hot iron on the steam setting. Lighter coloured linens may be ironed on both sides, while darker linens should only be pressed only on the reverse side.

CONTACT SUPPORT

How can we help?